Exchanges or refunds are processed within 30 days of receipt on items that have not been worn, washed or altered.
Exchanges or refunds on shoes after 30 days will depend on the defect and the shoe manufacturer's guarantee. Check the product information for individual shoe manufacturer guarantees. It is recommended that you try on new shoes later in the day to guarantee a comfortable wearing fit. If they are the right fit, they will immediately feel comfortable. We cannot exchange wrinkled, bent, broken, soiled, scratched or worn shoes.
If there is a shortage, notify United States Uniform Company immediately. Do not wait, call us at 800-524-3676 for prompt attention. Customer Service hours are Monday-Friday 8am-5pm cst.
If your package has been damaged during delivery, please contact the USPS or United States Uniform Company immediately for assistance.
The packing slip included in your shipment also has a portion for your completion should you need to return items.
United States Uniform Company
9800 Industrial BLVD
Lenexa, KS 66215
1-800-524-3676 Monday-Friday 8am-5pm cst